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Terms of Service 


Scope; Acceptance of Terms and Conditions


Telephone Aid Line Kingston (the “Service”) is a Kingston-based listening service. We offer a listening service to all people in the KFL&A area and surrounding regions in English. Our service is completely free and available from 6 pm to 2 am every night. You don’t need a data plan, Internet connection, or an app to use it. 


Before using or accessing the services provided by Telephone Aid Line Kingston, please read the following. By accessing or using the Service you agree to these Terms of Service (the “Terms of Service'') and the privacy policy (the “Privacy Policy” and together with the Terms of Service, these “Terms”) described below. These Terms govern your access and use of the Service. You may contact Telephone Aid Line Kingston by e-mail at with questions about these Terms. If you don’t agree to these Terms, you may not use the Service. If you do not agree to these terms please hang up. 


Nature and Use of Information Provided Through the Service


Please remember that your participation in the Service does not constitute a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship, or a lawyer-client relationship. The Service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, immediately call your doctor or 911. And, if you are experiencing a clinical or long-term issue, you should consult a medical professional.

Telephone Aid Line Kingston provides a confidential service. A confidential service means that it is the legal and ethical duty of the volunteer who answers your call not to reveal information about you to unauthorized individuals. While the service is anonymous, there are limits to your anonymity. If you do not block your number when calling in, you can be identified or tracked. We may be required to disclose your telephone number and other personal information to an external agency, usually a local child welfare agency or, less commonly, the police, if we think that you or others may be in danger. This is called the “duty to report.”


We have a duty to report in the following cases:

1. If you tell us that a child is or may be in need of protection; or
2. If you tell us you are planning to hurt yourself or someone else.

If we believe that you may be in danger and have not ended the call preemptively, we will let you know that we believe you or someone else is in danger and we will have a discussion with you about what will happen preferences you have.  

Neither Telephone Aid Line Kingston nor any of our volunteers are responsible for any decisions, or results of the decisions that you make while, as a result of, or after using the Service. This includes whether you choose to seek or not seek professional care or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. Telephone Aid Line Kingston can ask questions, explore options, but only you control your own actions, reactions, and words.

Risks, Use of Service

You assume all risks for use of the service. Neither Telephone Aid Line Kingston nor any of our volunteers, or any other entities with whom Telephone Aid Line Kingston has contracted shall have any liability for (1) actions taken by you or a third party, or not taken by you or a third party, or (2) the unavailability of the service, and you agree to indemnify us and hold us harmless for damages arising out of (A) your use of the Service, (B) your breach of these Terms, (C) your violation of the law, (D) claims asserted by third parties that you are in breach of these Terms or (E) information provided by you through Telephone Aid Line Kingston. Without limiting the foregoing, in no event shall Telephone Aid Line Kingston be liable for any special, incidental, consequential, exemplary or indirect damages.

The service is provided on an “as is” basis and “as available” basis. (But we try to be awesome and we are constantly improving.)


Telephone Aid Line Kingston and its service providers expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the generality of the foregoing, Telephone Aid Line Kingston and its service providers make no warranty that the Service will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations. The foregoing disclaimers of liability apply to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behavior, including negligence, or any other cause of action.

Prohibited Uses; Right to Terminate Access

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for lawful and legitimate purposes. You agree not to use the Service:

  • in any way that violates any applicable federal, provincial, local and international law or regulation;

  • for the purpose of exploiting, harming or attempting to exploit or harm callers in any way by exposing them to inappropriate content; 

  • to “spam,” gather or attempt to gather personal information belonging to users or others for the purposes of spamming, marketing, selling to third parties, or otherwise abusing Telephone Aid Line Kingston or its users;

  • to impersonate or attempt to impersonate another person or entity; or

  • to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Telephone Aid Line Kingston or users of the Services or expose them to liability; or

  • to copy, adapt, decompile, reverse engineer, attempt to discover the source code of or make derivative works of the Service or any portion of the Service; or

  • to otherwise attempt to interfere with the proper working of the Service.


Telephone Aid Line Kingston reserves the right to terminate your access to the Service if you violate these Terms, including by engaging in the prohibited uses described above. (Simply put, use our service appropriately. We are doing our very best to help callers. If you are mean to our volunteers or you abuse our service, we are going to stop you from using it.)

Telephone Aid Line Kingston may also unilaterally terminate your access to the Service. For example, we might determine that you’d be better served by a different kind of support or that you require service beyond those that we can reasonably provide to you. Telephone Aid Line Kingston further reserves the right to terminate the Service or your access to it, for any other reason, at our sole discretion.

Severability; Entire Agreement

If a court finds any provision of these Terms of Service to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining terms shall remain in full force and effect. These Terms constitute the entire agreement between you and Telephone Aid Line Kingston, superseding any other written or oral agreements or understandings.


Privacy and Security

We take your privacy and security seriously, so we employ reasonable security controls to help protect your information. Despite these protections, calls remain an imperfectly secure environment. Telephone Aid Line Kingston cannot guarantee protection from intruders, hackers, or interceptors. You agree to use the Service and submit information to Telephone Aid Line Kingston at your own risk, and you agree that Telephone Aid Line Kingston has no liability regarding anyone’s unauthorized access to the Service or the data associated with it.

Sharing of Personal Information

We do not share your personal information with third parties, except in limited circumstances as described above.

Updates to the Privacy Notice

We may update this Privacy Notice to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.


Contact Us

Telephone Aid Line Kingston welcomes your comments and questions regarding this Privacy Notice and our personal information practices. If you have questions or concerns, please contact our Executive Director at

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